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Client Service is a process: One that begins upon initial contact and NEVER ends!

Cabinetry with TLC is a company built upon the principle of first-rate client satisfaction. For our client this means we pay attention to all the details from the time you call or step into the showroom. We treat every client, every job, as we would want to be treated and we really listen to what our clients want and need and then provide our expertise to help them achieve their project.

The FIRST STEP begins with a phone call from you to set up a FREE initial consultation. This can be done in your home or at our showroom. We will discuss your needs for your remodeling or new construction project. Before we get together, start looking at magazines, Pinterest, friends’ homes, television and other sources, and gather a list of ideas you would like to incorporate into your project. We’ll look at all these ideas when we get together and more, such as wood species, door styles, accessories that work or reasons why they don’t work and overall colors. Our in-house interior decorator can help with additional ideas about flooring, backsplashes, countertop options and cabinetry colors as part of our FREE service.Cabinetry with TLC

Our SECOND STEP is a FREE in-home visit to measure and look over the area we will be designing. We will take measurements of existing walls, windows, doors, doorways, plumbing, heating/cooling vents and outlets. During this time if it is a remodel project, we will discuss other possible ideas, including moving any of the aforementioned items to better meet your needs. We will also take this time to evaluate your need for additional contractors, such as plumbers and electricians.

The THIRD STEP involves taking all our ideas, measurements and choices and creating a 3-D design of your new area. This computer representation will allow you to visualize areas of your design in a comprehensive manner. We will also discuss projected costs of the design and if any changes need to be made to better serve you! We’ll also talk about pros and cons of cabinet and countertop options so you may make an informed decision.

STEP FOUR involves all final decisions, final measurement of approved layout, signing of contract and deposit. Then we order your cabinetry. Delivery times vary by company and time of year, but normal delivery time is usually between 2 and 5 weeks. While we’re waiting on your cabinetry, other steps are getting done, including tentative scheduling of tear-out, installation, plumbing and electrical work to provide smooth-running jobs. IT IS IMPORTANT to remember: If you choose granite, quartz or solid surface countertops, templating is done when base cabinets are set, and then it’s a 2-3 week lead time BEFORE countertops are installed. PLEASE note: We can put in a temporary sink and small countertop area if needed for an additional small fee, but this must be discussed beforehand.

Basic Scheduling is as follows
• Cabinets are ordered: 2-5 week lead-time

• Construction work if needed

• Cabinets arrive

• Tear-out of old cabinetry and countertops occur (1-2 days)

• Electrical rough-ins

• Installation of cabinets (can be 1 day to 1 week, depending on job size)

• Template of countertop (done as soon as base cabinets are set)

• 2-3 week lead-time on countertop installation

• Plumbing/appliance re-hook

• Final tweaking and finishing touches done

Cabinetry with TLC

Of course, depending upon contracting, flooring, plumbing and electrical changes needed this schedule can change. Normal down time for your kitchen is 1-4 weeks depending on complexity. Make sure you are prepared for this and PLEASE discuss this with your designer. Sometimes we are able to put in temporary countertops and sinks and hook up appliances to make your daily living a bit easier. Remodeling and building can be inconvenient, but the outcome is worth it. Cabinetry with TLC tries to schedule to limit your inconvenience as much as possible.

Once the project is installed completely, our job does not stop there! All cabinetry and countertops have various warranties and we are always available for warranty issues or simple adjustments. Just call us!

Cabinetry with TLC will provide as much or as little as you need. We will do any job large or small with the same attention to detail. Just ask many of our satisfied clients. We look forward to hearing from you today.